Can I return my item for a refund or exchange?
How long after my purchase can I make a return or exchange?
How to make a return.
53B IRWIN STREET
How long will it take too process a refund?
How will I know if my item is eligible for a return or refund?
Will you cover the delivery cost?
Can I get a refund on sale items?
ANY MYSTERY BOXES / BIRTHDAY BOXES
Products are non-refundable and cannot be exchanged even if a colour does not suit you or a clothing fit is not correct.. It was stated upon purchase that these items are chosen at random. Depending on stock levels we may add a size up or down on fashion. You may get a base that isn’t your shade, unfortunately this is a mystery box and your sizes / shades can vary depending on availability.
The same rules apply for Birthday Boxes. If a product is damaged once leaving our warehouse unfortunately we can only offer a 5% refund. Products are chosen at random and we cannot guarantee every box to be the same. If the outer box is damaged we cannot offer any refund or resend the packaging as this is an extra bonus to your order.
The same applies for competitions. Any products received during a competition cannot be exchanged or returned for monetary value. Although your shade may not be suited to yourself or fashion may not fit correctly, we are unable to exchange or refund, as this was a complimentary item. All items received within a competition depend on stock available, therefore if an item is out of stock or discontinued we will be unable to process this within your package.
All Mystery boxes are dependent on value and not quantities. Every box may be different as it is a mystery.